We want you to be completely satisfied with your purchase from Jovialdays Limited. If you need to return or exchange an item, please follow our return guidelines below:
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Prior Confirmation Required (Important): Before returning any item, you must contact us first at services@jovialdays.com to obtain return confirmation and instructions. Returned packages sent without prior authorization will not be processed or refunded.
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Return Shipping Cost: To ensure a hassle-free shopping experience, return shipping costs are covered by us (the seller). When you contact our support team for a return, we will provide you with full return shipping instructions.
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Return Address:
Jovialdays Limited
UNIT 15, R/F, KAM TEEM INDUSTRIAL BUILDING, 135 CONNAUGHT ROAD WEST, SAI YING PUN, HONGKONG
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Refund Processing: Once we receive and inspect your returned item, we will process your refund within 3 business days. The refund will be automatically issued back to your original payment method. (Please note that depending on your bank or payment provider, it may take additional time for the credit to post to your account.)